Possibilities for applying non-financial criteris, including energy efficiency and environmental criteria, during procurement process; online educational training on green public procurement and the possibilities to use free educational and other supporting materials; examples of public procurements with the application of non-financial criteria in Ukraine

Information on the provisions of the Law of Ukraine On Commercial Metering with discussion on the processes for the installation of heat meters and heat cost allocators with focus on the regulatory provisions allowing individual heat energy accounting for billing purposes, including the methodology for heat cost allocation and responsibilities of different parties involved in the process

Experience of heat cost allocators installation in a multi-apartment residential building in Kherson city - this is the first successful example of heat cost allocators installation and use for billing by district heating company; information on the benefits of individual heat energy metering for the consumers with focus on the recommendations for the improvement of the methodology defining the rules for heat cost allocation

Information on the state policy to support energy efficiency improvements at industrial and energy enterprises, including the propose reform of a carbon tax mechanism and creation of a special state fund for partial compensation of energy efficiency investment; information on the efficiency of environmental tax revenues use in Ukraine with discussion on carbon tax exemptions for the enterprises using biomass as a fuel

Current status of biomass market in Ukraine and national goals on increasing biomass use with regulatory procedures on approving the fuel as an alternative fuel and Ukrainian laboratories performing biomass fuel analysis and focus on the draft law on biomass market establishment, requirements for biomass quality, and sustainability criteria incl. a timeline for biomass fuel certification introduction in Ukraine

Basic requirements for communication, customer communication tools, key topics for customer communication for district heating operators