Development of factors influencing the competitiveness of the heating industry and the context of the EU ETS; basic options for leveling the competitive environment: Increased support for CHP in plants over 5 MW, Reduction of VAT on heat, Introduction of carbon tax

The RES Directive - support of RES with an impact on heating industry (definition, financial support of electricity from RES, stability of financial support, administrative procedures and regulations, guarantees of origin); Article 29 of the RES Directive (biomass sustainability criteria, greenhouse gas emission saving criteria, requirements for biomass electricity producers)

Amendment to the Energy Management Act and related regulations in the period 2018 - 2019, the content of legal regulations with an impact on energy management and the increase in energy efficiency, currently prepared amendments to other regulations

The exchange of experience in working with the public and customers - Communication and PR activities, media and the areas used by TSCR

New responsibilities in relation to customers, resulting from the revision of the Energy Efficiency Directive

Heating of greenhouses from Dětmarovice power plant and their potential in other CEZ Group locations - project description. Connection of Bohumin and development of its DHS - project description

The North Bohemia's DHS approach to customers, activities to promote the company's reputation, PR strategy and support for regional activities; successful project called "Thermal Comfort"

MVV's approach to customers and their communication mix - Unified Corporate Identity, PR activities, internal communications, employee training, direct marketing, personal communication, materials for traders, on-site client centers, dispatching, corporate publishing, annual reports, brochures, promotional items, flyers, newsletter, advertising, local TV, radio, outdoor, online information, websites, contacts, FB, LinkedIn, PR, media relations and professional organizations, conferences, events for customers and the public, open days, professional seminars, CSR and sponsorship, relationships with cities etc.

Veolia Energie ČR - arguments and activities against customer disconnection

Directive (EU) 2018/2002 of the EP and COUNCIL of 11 December 2018 amending Directive 2012/27 / EU on energy efficiency, Annex VIIa Minimum requirements for billing and consumption information for heating, cooling and domestic hot water, data transfers from heat meters, Organization for European Cooperation in Legal Metrology WELMEC, proposed amendments §19 in the new Metrology Act

Problematics of obligations in the area of heat metering under the revised Energy Efficiency Directive, Art. 9 of the Directive 2012/27/EU

Requirements of the revised EED for the Czech heating industry, setting of the energy efficiency scheme under Article 7 of the Energy Efficiency Directive after 2020; MIT's proposal for a new scheme based on the assumption of a commitment between the state and the obligated parties

Current state of the Energy Savings Program in DHS (call from EU support program); current status of the DHS energy saving program, statistics - preliminary and full applications, maximum and minimum aid amounts, general de minimis block exemption regulation, selection criteria