Managerial Topics

Training duration (hrs)

1 hour

Description

Signals of society, economics of behaviour, global GDP structure, structure of GDP of Latvia, attitude to recipient of services, energy demand and global tendencies on it and opinion of the company Latvenergo, legislation on energy efficiency, Elektrum Energy efficiency centre – its staff work with clients, communication style, channels and modes, its interactive tools, special events for clients, work with judicial clients, its offer in education, purposes of digital transformation

Training is suitable for

DHS owners and staff, technical students

1 hour

Experience of the company: structure of clients, development, quality of service, benefits for customers, attraction of new customers

DHS owners and staff, technical students

1 hour

Company`s development in Jelgava city, its image, communication strategy, communication forms and channels, positive and negative examples, customers place in company, evaluation customer satisfaction – how it helps the company to reach better results, five advises to customer services in 2019, customer experience mapping, not to be afraid to discover unpleasant things, basic rules for good customers service, how company measures satisfaction of its customers (as in B2B segment, as in B2C segment) - dynamics & over time of main key performance indicators, results per quality factor; communication style - internal communication culture, promotion of loyality, internal circulation of information, situations, when information spreads further, visual image; charity and donations; participation in events; communication together with sector (cooperation institutions), communication with suppliers & municipality; keeping customers and attraction of new customers – methodological work

DHS owners and staff, technical students

1 hour

Reasons of creation of biomass exchange, situation in biomass market, function and benefits of exchange: standardized products, contracts duration, standardized delivery procedures, determination of energy value and payment terms, effective price determination mechanism – public online exchange, low market barriers for participants and delivery safety; results of exchange after 3 operation years; efficiency of wood chips exchange; participants from Latvia, their activity, trading order and rules in exchange

DHS owners and staff, technical students

Management experience of Dobeles Energija Ltd. (Latvian); by Ozolins, Dobeles Energija Ltd.

1 hour

Experience of company in managerial concerns since its beginning of operation – lessons learnt, its future plans through managerial point of view, its image yesterday, now and tomorrow – tools, methods, style of company in work with existing customers, in attracting new customers, with suppliers and governmental and commercial institutions/ companies

DHS owners and staff, technical students

1 hour

Conditions for smooth delivery of fuels, criteria for choosing suppliers, criteria for evaluation of suppliers, fuel delivery plan – main influencing factors and main limiting factors, fuel quality – indicators, main influencing factors, control of fuel quality, training of staff and representatives of supply companies, development

DHS owners and staff, technical students